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Our Policies

Privacy Policy

The Grantley Group ( comprising Red Clam Limited, Grantley (Guildford) Limited & Property Services (Haslemere) Limited)  (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what personal data we collect, how we use it, how we keep it secure, and your rights in relation to it.

1. Who We Are

The Grantley Group operates as a residential sales and lettings agency in the United Kingdom.
Our registered office is:
The Grantley Group, Poyle House, 24 Epsom Road, Guildford, Surrey GU1 3LE
We are the data controller for the personal information that we collect and process about you.
If you have any questions about this policy or your personal data, please contact us at:
sales@grantley.net
01483 407600

2. Information We Collect

We may collect and process the following types of personal data:

• Identity and contact details – your name, address, email, phone number, and similar identifiers.
• Property information – details of properties you own, rent, or are interested in.
• Financial information – where relevant, such as for tenancy referencing, rent payments, or deposit handling.
• Communication records – correspondence via email, phone, or post.
• Website usage data – collected through cookies and analytics tools to improve your online experience.

We may collect this information directly from you or from third parties such as referencing agencies, other estate agents, or property portals when you enquire about our services.

3. How We Use Your Information

We process your personal data for the following purposes:

• To provide our property sales and letting services.
• To respond to enquiries and manage your account.
• To send you information about properties and services relevant to your interests.
• To comply with legal obligations, such as anti-money laundering (AML) checks.
• To manage tenancy agreements, repairs, and related services.
• To improve our website, services, and customer experience.

We rely on the following lawful bases for processing your data:

• Contractual necessity – when it is required to provide our services.
• Legal obligation – to comply with applicable laws.
• Legitimate interests – for marketing similar services and managing our business operations.
• Consent – when you opt-in to receive marketing or third-party communications.

4. Marketing and Third Parties

If you have consented, we may send you marketing communications about our services or those of selected partners (such as mortgage advisors or property photographers) that may be of interest to you.

You can withdraw your consent or opt out of marketing at any time by emailing sales@grantley.net.

We will never sell your personal information to third parties.
We may share your data with trusted service providers who assist us in delivering our services, such as:

• Property listing platforms (e.g., Rightmove, Zoopla)
• IT and marketing service providers
• Professional advisers (e.g., solicitors, contractors, referencing agencies)

All third parties are required to process your data securely and only for the purposes we specify.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.

• Tenant and landlord information is typically retained for up to 7 years after the end of the relationship to comply with HMRC and legal record-keeping requirements.

6. Your Rights

Under UK data protection law, you have the following rights:

• Access – to request a copy of the personal data we hold about you.
• Rectification – to correct any inaccuracies.
• Erasure – to request deletion of your data where appropriate.
• Restriction – to limit how we process your data.
• Data portability – to obtain and reuse your data.
• Objection – to object to certain processing, including direct marketing.

To exercise any of these rights, please contact sales@grantley.net.
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

7. Data Security

We take the security and privacy of your personal information extremely seriously.
We have strict internal policies and technical measures in place to prevent unauthorised access, alteration, or disclosure of your data.

All staff handling personal data receive regular training on data protection obligations.

8. International Transfers

In some cases, your personal data may be processed outside the UK (for example, by IT service providers). Where this occurs, we ensure that adequate safeguards are in place, such as UK-approved Standard Contractual Clauses.

9. Cookies

Our website uses cookies to improve your browsing experience and to analyse website traffic.
Cookies help us remember your preferences and tailor content accordingly.
You can manage or disable cookies through your browser settings. For more information, visit www.aboutcookies.org.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website, and where appropriate, we will notify you by email.

Last Updated: 10^th November 2025

The Grantley Group

Poyle House, 24 Epsom Road, Guildford, Surrey GU1 3LE
sales@grantley.net
01483 407600